Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the HorizonFlow website located at horizonflow.co.uk ("Website") and your engagement with HorizonFlow ("we", "us", "our") for workflow automation services. HorizonFlow is a sole trader business operating from West Derby, Liverpool, United Kingdom, L12

By accessing or using this Website, or by engaging HorizonFlow for any services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this Website or engage our services.

These Terms are governed by the laws of England and Wales and comply with applicable UK legislation, including the eCommerce Regulations 2002, the Consumer Rights Act 2015, and the Unfair Contract Terms Act 1977.

2. About HorizonFlow

HorizonFlow is a UK-based workflow automation service providing intelligent automation design, system integration, testing, training, and ongoing monthly support to businesses across the United Kingdom.

Contact Us: On Our Contact Page
Website: https://horizonflow.co.uk
Trading location: West Derby, Liverpool, United Kingdom, L12

3. Services

HorizonFlow provides bespoke workflow automation services including but not limited to: automation design and build, system integration, quality assurance testing, team training, documentation, and ongoing monthly support and process optimisation.

All services are provided on a bespoke, project-specific basis. The specific scope, deliverables, timelines, and fees for each engagement are agreed in writing between HorizonFlow and the client prior to commencement of work through a formal proposal and service agreement.

No engagement for paid services is created simply by submitting the contact form on this Website. A separate written agreement is required before any paid work commences.

4. Quotes, Pricing and Payment

All quotes provided by HorizonFlow are bespoke and tailored to the specific requirements of each client. Prices are not published on this Website as every project differs in scope and complexity.

Quotes are valid for 30 days from the date of issue unless otherwise stated in writing. Prices quoted are exclusive of VAT unless explicitly stated otherwise. Where applicable, VAT will be added at the prevailing rate.

Payment terms will be specified in your individual service agreement. HorizonFlow reserves the right to request a deposit before commencing work. Late payment may result in suspension of services and may attract statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Intellectual Property

All content on this Website — including but not limited to text, images, graphics, logos, and design — is the property of HorizonFlow or its licensors and is protected by United Kingdom and international intellectual property laws.

Automation workflows, documentation, and systems created specifically for a client will be owned by that client upon receipt of full payment, as specified in the applicable service agreement. HorizonFlow retains the right to use general techniques, methodologies, and non-client-specific knowledge gained during an engagement in future work for other clients.

You may not copy, reproduce, distribute, or create derivative works from any content on this Website without our prior written consent.

6. Client Responsibilities

To enable HorizonFlow to deliver services effectively, clients agree to: provide accurate and complete information about their business processes and requirements; grant necessary access to their systems, tools, and data in a timely manner; make available relevant team members for Discovery sessions and training; review and provide feedback on deliverables within agreed timeframes; and notify HorizonFlow promptly of any changes that may affect the agreed scope of work.

7. Limitation of Liability

HorizonFlow will use reasonable skill and care in providing all services. However, to the fullest extent permitted by applicable law, HorizonFlow's total liability to you in connection with any service engagement shall not exceed the total fees paid by you to HorizonFlow in the three months immediately preceding the event giving rise to the claim.

HorizonFlow shall not be liable for any indirect, consequential, special, incidental, or punitive damages arising from your use of our services or Website, including but not limited to loss of profit, loss of business, loss of data, or business interruption, whether or not HorizonFlow was advised of the possibility of such damages.

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be lawfully excluded or limited under the Consumer Rights Act 2015 or applicable UK law.

8. Third-Party Services and Integrations

Our automation services may involve integration with third-party applications, software platforms, or services. HorizonFlow is not responsible for the availability, performance, or terms of service of any third-party platforms. Changes to third-party APIs or platforms may affect automation functionality; where this occurs, HorizonFlow will endeavour to rectify issues promptly under the applicable support arrangement.

Your use of any third-party platforms integrated into your automation system is subject to those platforms' own terms and conditions, which are independent of these Terms.

9. Data Protection

HorizonFlow handles all personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025. Please refer to our Privacy Policy for full details of how we collect, use, store, and protect your personal data.

Where HorizonFlow processes personal data on behalf of a client as part of a service engagement, a Data Processing Agreement will be put in place as required by UK GDPR Article 28 prior to any such processing commencing.

10. Confidentiality

Both parties agree to maintain the confidentiality of all commercially sensitive information shared during an engagement. This obligation survives the termination of any service agreement. Confidentiality obligations will be more specifically defined in individual service agreements as appropriate to the nature of the engagement.

11. Acceptable Use of Website

You may use this Website for lawful purposes only. You agree not to: use this Website in any way that is unlawful, harmful, fraudulent, or abusive; transmit any unsolicited commercial communications; attempt to gain unauthorised access to any part of the Website or its underlying systems; or introduce viruses, malicious code, or any other harmful material.

This Website is provided on an "as is" basis without warranty of any kind. We make no guarantee that the Website will be continuously available, error-free, or free of harmful components.

12. Termination of Services

Either party may terminate a service agreement as specified within the terms of that individual agreement. HorizonFlow reserves the right to suspend or terminate services immediately where a client breaches any material obligation, fails to make payment, or acts in a manner that is harmful to HorizonFlow or its reputation. Upon termination, all fees due for work completed to the termination date remain payable.

13. Changes to These Terms

HorizonFlow reserves the right to update or amend these Terms at any time. The most recent version will always be published on this page with the date of the latest update. Your continued use of this Website or our services after any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

14. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms or your use of this Website.

In the event of a dispute, we encourage you to contact us at in the first instance to attempt to resolve the matter amicably before pursuing formal legal proceedings.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us at our Contact Page or by using the chatbot on this Website.